MAIRA'S COLLECTIONS – Return & Refund Policy

At MAIRA'S COLLECTIONS, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns & Exchanges

• Returns or exchanges are accepted only for items that are damaged, defective, or incorrect upon delivery.
• Customers must report any issue within 24–48 hours of receiving their order.
• Clear photos or videos of the product and packaging may be required for verification.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless received damaged or incorrect:

• Cosmetics and beauty products
• Lingerie and underwear
• Personal care items
• Sale or clearance items

Refund Eligibility

Refunds may be approved if:

• The product received is damaged or defective.
• The wrong item was delivered.
• The ordered item is unavailable after payment has been made.

Refund Process

• Once the return request is approved, refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method or another agreed method.

Exchange Process

• Approved exchanges will be processed after the returned item has been received and inspected.
• Replacement products are subject to stock availability.

Return Shipping

• If the error is on our side (wrong or damaged item), return shipping costs may be covered by MAIRA'S COLLECTIONS.
• For other approved returns, shipping charges may apply.

Order Cancellation

• Orders can be canceled before they are shipped.
• Once an order has been dispatched, cancellation may not be possible.

Contact Us

For return, exchange, or refund requests, please contact our customer support team through our official communication channels.

MAIRA'S COLLECTIONS
Your satisfaction is our priority.